An angry Asda shopper has accused the retail chain of treating her like "scum" after she was banned from every UK store after a self-checkout machine issue.
Kirsti Roderick from Grimsby last weekend received a letter telling her she had been banned from all Asda stores in the UK for three years, Grimsby Live reports .
The mother-of-two said after completing a shop on December 9 last year full of Christmas presents and festive food, she scanned her items at the self-checkout machine.
Her total came to £147 and she paid £45 in cash and £102 on card.
Ms Roderick said: "It asked if I wanted cashback and I clicked ‘No’. I then entered my PIN and paid my bill.
“I was moving my shopping out the checkout, but noticed something was wrong.
“The machine again was asking if I wanted cashback. I clicked ‘No’ again. It then asked me to enter my PIN again.”
Confused by the request to enter her pin again, she checked her online banking app.
She found there was a "pending payment" for £102 on her statement.
The 29-year-old said: "I was surrounded by security guards, managers and other staff.
“I was accused of stealing and told I’d have to pay or leave without my shopping.
“I told them I’d already paid. I even tried to show them my online banking, but they just accused me of being a liar.”
She admits to being "a bit hot-headed" about the situation as she did not "appreciate being called a liar".
She said that a security guard attempted to intimidate her by standing over her and grabbing her by the arm.
Ms Roderick added: "They called the police and I was told I’d have to leave otherwise I’d be arrested.
“I do admit to being a bit hot-headed about it all. I had no other option but to leave the store.
“I was made to feel really embarrassed, intimidated and just treated like scum, really.”
After she left Asda she contacted her bank to inform them of the situation and was told her money needed to be approved or declined by Asda to clear from the pending payments section of her account.
The £102 was returned to her three days later.
She said: "I was given my £45 back before leaving the store on that day. I had to wait three days until my money came back into my bank account.
“I thought my children would have to go without at Christmas. I really didn’t need the extra stress.
“I went into Asda every day until my money was back in my account. I went back in and got all my shopping when it was finally back in.”
During her final shop she was given a £20 discount, which she believes was due to price fluctuations.
The mother-of-two apologised to staff in the shop and left believing the issue was over.
But the news of her ban shocked her when told by a security guard at Asda when she went to spend a £40 gift voucher she had received for Christmas.
She said: "He told me I’d been banned and showed me a letter. I asked why and why this letter hadn’t been sent to me. It had my name, address and number on it.
“He said he wanted to give it to me in person. He just wanted to embarrass me and wanted more people to watch.
“I’d spoken with a manager and he said this wouldn’t happen, he said I wouldn’t be banned.”
The letter arrived at Ms Roderick's home on January 29 and explained that she had been banned for "verbal abuse" with the words "theft/fraud loss £100 to £1000" having been crossed out.
The letter, dated and signed on December 12, reads: “You are hereby notified that with effect from the date of this notice, the conditional invitation to the general public to enter any ASDA Store is withdrawn in so far as you are concerned.”
An Asda spokesperson said: "We always want to provide a welcoming environment for our customers and asking someone not to visit our stores is always an absolute last resort, however we do not tolerate any form of physical or verbal abuse towards colleagues or customers in our stores."
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