Summer chaos for thousands of easyJet passengers as airline cancels 1,700 flights to and from Gatwick Airport due to ‘unprecedented’ air traffic control delays
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Thousands of easyJet customers are facing major disruption after the airline axed 1,700 flights from its main base of Gatwick.
Around 180,000 passengers have had their flights cancelled at the last minute, with flights scheduled for July, August and September grounded as a result of ‘unprecedented’ air-traffic control delays.
Currently, there are approximately 9,000 customers without an alternative route, after the company said it had booked 95 percent of travellers on replacements.
Under European laws, which still apply in Britain, passengers whose flights are cancelled are entitled to travel on alternative airlines that have seats available on the same day, at the expense of the airline initially booked with.
If a flight has been grounded with less than two weeks’ notice, passengers are entitled by law to compensation of up to £350.
Around 180,000 easyJet (pictured) passengers have had their flights cancelled at the last minute
The airline has cited ‘unprecedented’ air-traffic control delays for the disruption, saying they are three times longer than pre-pandemic levels
Passengers have shared photos of queues headed to hotels at 2am (credit: @andysamu)
Currently, there are approximately 9,000 customers without an alternative route, after the company said it had booked 95 percent of travellers on replacements (credit: @andysamu)
One passenger, Susan Richards, told MailOnline: ‘Our flight home from Dubrovnik was cancelled yesterday with 4 hours notice. We’re now here till Tuesday night in a hotel paid for by the airline.’
Other passengers haven’t been so lucky, Sally Roberts and her family are currently ‘stuck in Turkey’ and stuck in a hotel with ‘nothing to eat’.
Ms Roberts said: ‘[We were] due to fly home this morning 0.55 Turkey time was originally delayed until 1.25am checked in waited then the board updated that the flight is rescheduled for this afternoon at 16.15 – we were eventually taken to a hotel we have no information on what is happening no one at the hotel speaks English given to small cartons of water nothing else nothing to eat.’
‘There are people at the hotel that have now spent 2 nights they were taken back to the airport yesterday to then have to leave the airport again.
‘At the moment we have no idea how they are going to get everyone on this 16.15 flight.
The airline has said the air-traffic control delays are three times longer than pre-pandemic levels.
However, a number of sources have claimed that the real reason for the delays is a result of easyJet not having a sufficient number of pilots to operate its summer schedule, the Independent reported.
The airline refutes these claims however, telling MailOnline: ‘We are currently operating up to around 1800 flights and carrying around 250,000 customers per day with more crew and pilots flying than ever before and like all airlines, we review our flights on an ongoing basis.
‘As Eurocontrol has stated, the whole industry is seeing challenging conditions this summer with more constrained air space due to the war in Ukraine resulting in unprecedented ATC delays, as well as further potential ATC strike action.
READ MORE: It’s the start of summer travel chaos season! Holidaymakers miss their ferries amid two hour queue chaos at Dover while BA customers slam ‘total pandemonium’ at Heathrow as systems failure stops passengers getting boarding passes
‘We have therefore made some pre-emptive adjustments to our programme consolidating a small number of flights at Gatwick, where we have multiple daily frequencies, in order to help mitigate these external challenges on the day of travel for our customers and we continue to operate around over 90,000 flights over this period.
‘Customers whose flights are affected are being informed, with 95% customers being rebooked onto an alternative flight and all customers provided with the option to rebook or receive a refund. We are sorry for any inconvenience that this may have caused.’
Aviation veteran Paul Charles, chief executive of the travel consultancy, told the Independent: ‘I’ve been warning for some time that our UK airport infrastructure, along with continuing people shortages at airlines and ground handlers, cannot cope with the massive summer demand.
‘Just when you thought you had secured a flight to your summer holiday paradise, it gets changed and causes more inconvenience and stress.
‘Airlines have to get better at planning and delivering, not letting down customers at short notice. EasyJet aren’t the first and won’t be the last to take such action this summer.’
Over 40 flights to and from Gatwick were cancelled on Saturday alone, leaving more than 6,000 passengers affected.
Dozens more easyJet flights were axed on Sunday, which included trips to popular summer holiday destinations such as Barcelona, Malaga and Alicante.
A number of passengers had their flights cancelled over the weekend while they were stood waiting at the gate.
Neither Ryanair or Jet2 made any flight cancellations at London Stansted airport over the weekend, further fuelling rumours that easyJet is understaffed.
READ MORE: It’s the start of summer travel chaos season! Holidaymakers miss their ferries amid two hour queue chaos at Dover while BA customers slam ‘total pandemonium’ at Heathrow as systems failure stops passengers getting boarding passes
Meanwhile, easyjet’s rivals at Gatwick cancelled just eight flights between them in comparison.
Disruptions from easyJet come off the back of this week’s news European air traffic controllers have this week warned they will strike in a dispute over staffing levels, with unions claiming that bosses have not done enough to replace staff who retired during the pandemic.
Putin’s war in Ukraine has also had a detrimental impact on the amount of available airspace for commercial flights over the continent.
This could mean continued disruption for holidaymakers looking to take a trip to areas of eastern Europe, such as Poland.
European air traffic management body Eurocontrol warned that many key areas are expected to be hit by high overloads, so air traffic flow and capacity management measures will need to be taken, causing delays and flight cancellations.
There are reports that up to three in ten European flights could be at risk of delay or cancellation this summer, following the warnings from air traffic controllers.
Up to 12,600 flights a day could be disrupted as a result of the walk-outs, an industry source told The Times.
They warned: ‘In a full-blown strike, 20 to 30 per cent of flights would be at least delayed. They are big numbers.’
A number of easyJet passengers have received a poor service from the airline over recent months.
One passenger was told by easyJet on Friday that their luggage had to be offloaded due to a change of runway meaning the pilot had to ‘fly over a hil’
Popular summer destinations such as Barcelona are likely to face more disruption as the summer continues
One passenger, Gillian Tickle, told MailOnline: ‘We came home with EasyJet on Friday. No passenger got their luggage. No luggage was on that flight. We were told by the pilot he had to offload because the runway had changed and he had to fly over a hill.
‘We were told by the pilot we would receive our luggage that night or the next day. So far no one from EasyJet has contacted us. No one met us at the airport. No luggage has arrived.’
Severe delays at Dover also occurred on Friday, with British Airways customers slamming the ‘total pandemonium’ after a systems failure rejected customers’ boarding passes.
This had a knock-on effect at the Port of Dover, with the operator saying there would be ‘strong volumes of tourist traffic’ that could add time to processing procedures at the French border.
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