It’s been a good week for Virgin Media and BT customers with both firms announcing some radical updates to their service.
Virgin Media revealed its new V.VIP service which now offers users broadband speeds of over 500Mbps which is fast enough to download a full HD movie in under a minute.
Along with this much-improved speed, there’s also a something called boost your bundle which offers anyone adding a Virgin Mobile SIM to their bundle an instant broadband speed bump.
By taking a Virgin Mobile SIM, average home broadband speeds will then increase from 50Mbps to 100Mbps, 100Mbps to 200Mbps and from 200Mbps to 350Mbps.
These are good extras from Virgin but there’s now some competition from one of its biggest rivals.
BT has just launched a new service commitment for home broadband customers, which it says is a further commitment to provide the best and most personal service for all.
The new update includes something called Stay Fast Guarantee and expert customer service care to provide reliable broadband speeds.
When BT customers sign up to a new BT broadband plan or extend their existing contract, they will be given a bespoke speed guarantee for their home based on the estimated capability of their line.
If it’s believed a broadband customer could get a faster line speed, BT will first remotely optimise broadband performance without the customer having to do a thing.
Alternatively, if required, an engineer can then be sent to find the best solution for that customer.
If BT has not managed to get a customer’s broadband speeds back to where they should be after 30 days of a fault being identified, they will be eligible to receive £20 back, up to 4 times a year.
BT will also ensure customer broadband speeds are being monitored and optimised remotely 24 hours a day, every day with support on hand from experts in the UK & Ireland to resolve speed issues quickly. Customers can also proactively check speeds themselves with their My BT account.
Kelly Barlow, Marketing Director, BT: “With our new Stay Fast Guarantee, we don’t just guarantee customers’ broadband speeds, we constantly check and optimise them, so they’ll get reliable broadband speeds all day every day.
“If a customer’s broadband falls below their personal speed guarantee then we have an expert team of service agents on hand to get things back to normal as soon as possible – ensuring they get the best and most personal broadband experience.”
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