M&S apologises to non-binary shopper who was born female after they were stopped from using the men’s changing room
- Myla Corvidae was born female and now identifies as transgender non-binary
- They were in M&S in Aberdeen and wanted to use the men’s changing room
- But the sales assistant did not let them use the facility, saying it’s ‘only for men’
- M&S admitted a ‘mistake’ had been made and sent Myla a personal apology
Marks & Spencer apologised to a transgender non-binary shopper after a sales assistant refused to let them use the men’s changing room.
Myla Corvidae, 30, was born female and now identifies as transgender non-binary using they/them pronouns.
They explained they were shopping in Marks & Spencer in Aberdeen city centre and wanted to try on clothes in the men’s changing room. However the staff member turned them away, saying the facilities were ‘only for men’.
Marks & Spencer has since given Myla a personal apology and admitted a ‘mistake had been made’.
Myla Corvidae, pictured, was born female and now identifies as transgender non-binary using they/them pronouns. They were stopped from using the men’s changing room at M&S
Recalling the incident in December, Myla said: ‘I’d picked up some shirts and jumpers from the menswear section and went into the changing rooms nearby.
‘There was no attendant so I just went on in. I left the changing room to grab a bigger size in one of the jumpers and a female attendant approached me on the shop floor.
‘She told me I couldn’t use the changing rooms there as they were “only for men” and said that I had to use the changing rooms downstairs which are for women.
‘I was utterly shocked and the only thing I could think of to say was “I’m not female” to which she looked me up and down, apologised and walked off.
‘I felt sick, like I was being accused of some kind of crime just for trying on clothes. Afterwards, I went home and cried. I have never been accosted like that in a store before.
Myla, pictured, was shopping in Marks & Spencer in Aberdeen city centre and wanted to try on clothes in the men’s changing room. However the staff member turned them away
‘I had to go back in and speak to someone in store because no one took it seriously the first time and I started crying even trying to talk about it again with them.’
Following the incident, Myla complained to Marks and Spencer and received a formal apology in person and in a letter.
An M&S spokesperson said: ‘With our fitting rooms we only offer individual lockable cubicles and this is to ensure every customer feels comfortable and has the privacy they need.
‘The fitting rooms are located within our womenswear and menswear departments and therefore are mainly used by customers of that gender, however, as an inclusive retailer and in line with most other retailers, we allow customers the choice of fitting room in respect of how they identify themselves.
‘Clearly on this occasion a mistake was made, we have apologised to our customer for this incident, additionally our store manager wrote a personal apology assuring the customer they have spoken to the team.’
Following the incident, Myla complained to Marks and Spencer and received a formal apology in person and in a letter. Pictured, the Aberdeen branch where they were shopping
However Myla said they still don’t feel able to return to the shop because of the distress, despite being a frequent customer for years before the incident.
Myla said: ‘I don’t think the apology was enough to be honest, it shouldn’t have ever happened to start with and I have lost confidence in Marks and Spencer as a company for standing up for trans folk like myself.
‘I still feel scared to shop at Marks and Spencer in case it happens again elsewhere or if I have to deal with that same person again.
‘The fact that I saw a female using the space at the same time in full view of the attendant when I left the changing rooms just made it so much more of a personal attack.
‘I honestly don’t think I would go back there, I don’t want to have to experience something like that again or see that staff member again.
‘I am still very much upset by what happened and if I were to go back I wouldn’t go on my own and I would not be shopping for clothes there again.’
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