Lidl to introduce major change to stores to help customers save money

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Lidl is to introduce a new way of shopping that will help customers to both save money and be more environmentally conscious. The supermarket will be bringing refill machines to its stores.

Lidl has announced that it will be introducing on-shelf smart refill machines to help customers save money amid the cost-of-living crisis

The change will also help both the shop and the shoppers to reduce their use of single-use plastic.

The machines will be located on shelves in the store’s laundry detergent section.

This will be the first time that any UK supermarket will have used these sorts of machines to help customers save money on laundry detergent, Lidl has said.

The way the concept works is that customers will be able to refill pouches with laundry detergent.

The machines will be placed on shelves instead of 66 Formil bottles, but can fill over 245 pouches before needing replenishment.

Customers will be able to pick up an empty pouch and use a touchscreen to choose their favourite detergent. They can then position the pouch on the machine to be filled.

Thanks to so-called “closed-fill” technology, the process does not require removal of the cap, making it mess-free, according to Lidl.

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The machine can also distinguish between new and used pouches, and grants customers a 20p discount when refilling.

It makes refilling the cheapest laundry wash option at Lidl, according to the budget supermarket.

The on-shelf refill stations have been installed in stores in Swadlincote, Derbyshire and Lichfield, Staffordshire.

It will, at first, be a trial, and if successful, could be rolled out to more stores across the country.

The new concept follows an initial six-month pilot of a larger, standing refill machine at Lidl’s Kingswinford store.

Lidl GB CSR manager, Mark Newbold, said: “We are incredibly proud of this latest innovation, which will enable our customers to save money and reduce their plastic consumption.

“It’s our strong belief that good quality and value should go together. We are committed to providing our customers with cost-saving solutions that can help their wallets and the planet.”

Algramo UK country manager Chris Baker added: “At Algramo we are committed to lowering the cost of products by selling in bulk and, on the other hand, reducing the amount of single-use plastic that is discarded, decreasing the environmental impact.

“This launch represents an important evolution of our refill offering and there is still more to come as we explore new ways to further optimise refill both for the consumer and retail staff alike.”

Algramo is the Chilean sustainability start-up company that designed the refill stations.

The Lidl trial follows Tesco’s trial of a range of branded products which customers could refill in reusable containers brought from their homes.

The trial began last September but wound down nine months later.

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