Customers of collapsed energy firm urged to check final bill NOW as hundreds wrongly charged £40 exit fee

HUNDREDS of Together Energy customers have been urged to check their final bill now after they were wrongly charged a £40 exit fee.

The supplier collapsed in January, affecting 176,000 customers, and was then the 27th energy firm to go bust since August last year.

Energy regulator Ofgem has since appointed British Gas to take on affected customers.

However, hundreds of households who were on fixed tariff deals with the supplier were wrongly told they must pay an early-contract termination fee of £40, MoneySavingExpert revealed.

Customers who logged on to their online accounts saw they had been charged an exit fee – even though the supplier went bust and people had no choice but to move to a new energy firm.

Around 800 customers have been affected, and the error was made by Together Energy's administrators, FRP Advisory.

The error was due to a software glitch, which was identified by FRP Advisory and has now been resolved.

FRP Advisory confirmed to The Sun that customers will not pay the £40 fee, as the glitch has been fixed.

The error occurred only on customers' online accounts and was not in any paper bills sent out.

A British Gas spokesperson said: "We’ve spoken to Together Energy’s administrators and they’ve confirmed this is a mistake impacting a small number of customers transferring over to us.

Most read in Money


I got the shock of my life after my energy bill said I owed £2BILLION


Five spring statement rumours – from raising benefits to cutting fuel duty


Incredible pictures show five mansions worth £1million reduced to rubble


Rishi Sunak told to raise benefits to help with rising inflation

"The final bills they issued showing the exit fees, will be removed and customers will see this replaced with the correct bill. We’ll of course reassure any customers who contact us about this."

Customers do not need to do anything – they will be sent a new final bill, which should contain the correct costs and you don't have to pay your bill until you've got this final statement.

If you're concerned about any mistakes in your bill, you can contact British Gas about it by calling 0333 202 9804.

What to do if you think your energy bill is wrong

Together Energy customers aren't the only ones who have spotted mistakes in their energy bills recently.

The Sun spoke to one reader who was charged for someone else's bills and left £291 in arrears.

While one customer got the shock of her life when her latest bill read that she had used nearly £2billion worth of energy in one month.

While many have taken to social media to report that they are being charged thousands of pounds a month for their bills.

If you think your energy bill contains an error, then there are a number of steps you can take to get it sorted out.

Keep as much evidence as possible and send it over to your supplier, detailing the reasons why you think a mistake on your bill has occurred.

For example, if you think you have been overcharged, take meter readings and send photos in to show that your usage is lower than what you have been charged for.

If you still can't get your billing issue resolved and you are unhappy with how it has been dealt, then you should take it to the Energy Ombudsman.

It handles issues between customers and suppliers such as billing, installations and delays, loss of service, customer service, and switching suppliers.

If it takes your complaint on, it can only help back bill you for 12 months.

You can see which areas will be hardest hit by rising energy bills here.

Read More on The Sun

Russia says 10K killed in Ukraine as pro-Kremlin paper reveals cost of war

Andrew WILL attend service for Prince Philip after £7m payout to rape accuser

This simple check could slash your energy bill by £65.

You've been using your dishwasher wrong – this trick could cut £396 off your energy bill.

We pay for your stories!

Do you have a story for The Sun Online Money team?

Email us at [email protected]

    Source: Read Full Article