Hairdresser Vicki Jamieson, 35, was in an Age UK shop in Surrey with her two toddler twins when her boy Teddy left a puddle of urine on the floor.
The busy mum tried to keep an eye on her twins and clean up the mess while staff watched and tutted, she claims.
She said she left the shop on September 27 at around 1pm feeling "humiliated" and had to change her boy’s clothes in the street near a block of flats even though there were changing rooms in the Frimley High Street shop.
Vicki told Surrey Live: “I was disappointed. The staff were no help whatsoever.
"My son thought he’d done something badly wrong, but he’d only just been potty trained.
“Teddy was stood there wet and they were complaining about having to bleach the floor.I had wee on my trousers and on my hands, and I cleaned it all up with baby wipes.
"I saw a shop worker look over, they tutted, shook their head and shrugged their shoulders.
“There was a changing room but I just wanted to get out of the shop. I had to change Teddy outside a block of flats where people could see.
“There were three staff members and about eight customers. That’s quite embarrassing. If that was me, I would’ve offered to help, or offered a clean pair of trousers.”
Steve Wooldridge, head of retail operations at Age UK, said: "We want our Age UK shops to be friendly and welcoming places for all our customers, including young families, so we’re sorry this mum and her youngster did not have a good experience on this occasion. We’ll aim to do better next time.”
Source: Read Full Article