Customers brand Boots a ‘disgrace’ over its decision to charge customers £5 to deliver prescriptions
- The high street chemist say the change will take effect from September 30
- It is also offering a £55 annual prescription delivery service
- Boots said free deliveries will be available for the ‘most vulnerable’
Outraged customers have branded Boots a ‘disgrace’ over its decision to charge £5 for prescription deliveries.
The high street chemist says the change will take effect from the end of this month, and is offering a £55 annual subscription package.
Deliveries are not funded by the NHS but Boots said free deliveries would be available for the ‘most vulnerable’.
Boots has been criticised over its decision to charge £5 to deliver its prescriptions
A relative of an elderly customer has called on people to boycott Boots over the decision, according to the BBC.
Richard Surman’s mother Diana, 83, started using the delivery service after her husband died in 2012.
Mr Surman, from Colchester, branded the £5 charge ‘a disgrace’.
He said: ‘My mum’s lucky because her three children live very close to her, but other people aren’t so lucky.
‘But for me it’s the bigger picture, it’s not just the older vulnerable people who can’t get out to Boots.’
Patients exempt from charges will be those requiring end-of-life care, emergency deliveries at a GP’s request, if a pharmacy ‘has not met agreed levels of customer service’ of if a pharmacy is ‘contractually obliged’ to offer delivery at no charge.
Many outraged customers have vented their frustrations at Boots on social media.
The high street chemist says the change will take effect from the end of this month, and is offering a £55 annual subscription package
The move has been described as ‘disgraceful profiteering’ with one person telling the pharmacy ‘shame on you’.
A Boots spokesperson said it would ‘continue to provide a free delivery service from store where [there] is a clinical need, or an emergency delivery is needed’.
He also also said Boots had invested in an online prescription service which provides free deliveries and the £5 charge is similar to other pharmacies providing the service.
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