MILLIONS of UK holidaymakers have received refunds on flights this year after their getaway plans were scuppered by coronavirus.
easyJet has seen passenger numbers slump by around 50 per cent from 96 million last year to 48.1 million in 2020.
As a result, the company reported a £1.2billion loss in the 12 months to September 2020, the first deficit in its history.
How do you cancel an easyJet flight?
To cancel an easyJet flight, visit the easyJet website. Go to the Manage Bookings section and use your surname and booking reference to log in.
Choose the flight reservation you wish to cancel and click “Cancel”.
If you are asked to pay a cancellation fee, you can do so by entering your card payment details.
Your flight should now be cancelled.
Alternatively, customers can call the easyJet customer service team on 0330 365 5000.
You can also cancel flights at an easyJet Help Desk at most airports – but this must be under two hours before take-off.
If your flight is cancelled due to a coronavirus travel ban or the Foreign Office advises against travel to your destination, you will be fully refunded.
But if you choose not to fly due to personal safety concerns and the flight does go ahead, you are not entitled to your money back.
How much does it cost to cancel an easyJet flight?
If you cancel within 24 hours of booking you will receive a refund minus the cancellation fee, which is £49 online and £55 over the phone.
How far in advance do you have to cancel?
After 24 hours of booking, easyJet flights are non-refundable.
But if serious illness or family bereavement causes you to cancel, contact customer services.
They may remove the fee and offer a flight voucher to use within six months.
You may be required to provide proof, such as a death certificate.
Will I get my money back?
If a refund is due, the company says it will refund the card the booking was made under.
This should arrive in three to four days, but can take 28 days. You are advised to contact easyJet if it takes longer.
You have 12 months to request a refund.
If you do not fly for any reason, you are entitled to money back from government flight taxes.
From the UK, these are £13 per flight for over-16s on all routes – except for £80 to Egypt, Jordan and Israel.
No charges apply on flights from Inverness and Jersey.
There is no time limit to claim this refund and passengers can contact easyJet customers services to do so.
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