A DoubtleTree by Hilton hotel has apologized and fired two employees over a sign that went viral denying service to military members.
A DoubleTree hotel in Colorado Springs, Colo., is apologizing for a sign placed at the hotel’s bar refusing service to members of the military.
Last Thursday, a group of 600 members of the military and their guests attended a post-deployment ceremony held there and, in the middle of the event, a sign was reportedly placed in the hotel’s bar denying further service to attendees.
“No longer serving military personnel & their guest(s)” the sign read.
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Disabled veteran Aimee Osbourne, who was at the event, took a picture of the sign and posted it to Facebook, claiming hotel employees treated the members “like crap” for “no reason.”
“So last night we took over 600 people to the DoubleTree Colorado Springs and paid over $50 a person,” Osbourne wrote on the Facebook post, which has since been deleted, FOX 28 reported. “Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar! This event was a post deployment ceremony! These men and women were being honored for serving our country, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!"
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The post quickly went viral and received attention from general manager at the DoubleTree hotel, Daniel Kammerer, who apologized for the incident and confirmed the “two supervisor-level employees” involved in making and displaying the sign have been fired.
“I wanted to take this opportunity to provide again my sincerest apologies for the situation that took place last week during a Military Ball held at our property. I take this matter very seriously and personally as I have a brother who is a Navy Veteran,” the statement read.
“Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive. Their actions were in no way associated with the values of the hotel management. Their actions do not reflect our principles or beliefs, and this is not how we train our employees. We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again.
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“We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us. Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and community to our hotel.”
Osbourne told KOAA News 5 that she accepted the apology, but is “regretful that anyone had to lose their livelihood” over the incident.
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