Virgin Media down as thousands of customers unable to get online

Virgin Media has reportedly gone down in several areas across the UK leaving thousands without internet service.

A number of customers have taken to social media to report problems, according to the DownDetector website.

60% of the problems reported are with Virgin broadband, with a further 27% reporting a 'total blackout'.

Some customers were quick to point out the inconvenience of the downtime for remote workers. Rachel Cunliffe of the New Statesman wrote:

"Hi [Virgin Media]. You've just cut the broadband in my area with no warning. Your automated helpline says you're doing planned works and it will hopefully be back by 3PM. Did we get a text so we could plan? Of course not. Remote working is still commonplace. This isn't good enough."

Virgin customers claim to be struggling to reach Virgin customer service. One Twitter user, Carry On Again Dan, said that "trying to get hold of Virgin Media is like trying to fund Lord Lucan, riding Shergar! Bl**dy useless".

Virgin Media has responded to complaining customers on Twitter, saying that the loss of service is due to 'planned maintenance' and that full service will resume by 3PM.

Update: A Virgin Media spokesperson has issued a statement clarifying the outages saying “There is no national outage affecting our services. A small number of customers may briefly experience disruption to their broadband services this morning as we carry out planned network upgrade works in their local area."

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