Virgin Media broadband down: Customers hit by issues as large parts of London offline

Virgin Media customers across large parts of London are currently being hit by a broadband outage which has left many unable to access the web. The issues appear to have begun at around 9.30am with Virgin users confirming that they are seeing an error when attempting to get online.

Down Detector, which monitors outages across the globe, is showing almost nine thousand reports across large parts of North, Sout East and South West London although it’s not currently known how widespread the problems across the capita arel.

Posting on Down Detector’s forum page, one Virgin customer said: “Internet completely down in North London. Also had a coworker call me to let me know his internet is down as well. Seems like a wide issue.”

Whilst another added: “Service down in SE London. Have client work calls coming up really soon my job is on the line here.”

Along with those reports on Down Detector, Virgin customers are also flooding Twitter with complaints about the outage.

In one tweet a user said: “@virginmedia fibre M200 internet connection is down in Pimlico / SW1V area. I can’t seem to check fault status as that webpage is down. Is it a fault?”

And another post on social media added: “@virginmedia #broadband down in #SE22. Service status page says everything is fine? Please advise?”

This broadband glitch comes after some TV users were hit by an outage this morning which left them unable to watch popular channels. Virgin confirmed that issue but has said it’s now been resolved.

There’s no word on what is causing the broadband problems but we will update this story when we find out more.


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