NEW YORK (NYTIMES) – It looked like a calculator app. But it was actually spyware recording my every keystroke – the type of data that would give a stalker unfettered access to my private life.
That is what I concluded after downloading the free app Flash Keylogger onto an Android smartphone last month. The app described itself as a tool to monitor the online activities of family members by logging what they type. Once it was installed from Google’s official app store, its icon could be changed to that of a calculator or calendar app. In my tests, the app documented all of my typing, including Web searches, text messages and e-mails.
Flash Keylogger is part of a rapidly expanding group of apps known as “stalkerware”. While these apps numbered in the hundreds a few years ago, they have since grown into the thousands. They are widely available on Google’s Play Store and, to a lesser degree, Apple’s App Store, often with innocuous names like MobileTool, Agent and Cerberus.
And they have become such a tool for digital domestic abuse that Apple and Google have started in the past year acknowledging that the apps are an issue.
From September last year to May, the number of devices infected with stalkerware jumped 63 per cent, according to a study by security firm NortonLifeLock.
Last month, the United States Federal Trade Commission said it had barred one app-maker, Support King, from offering SpyFone, a piece of stalkerware that gains access to a victim’s location, photos and messages. It was the first ban of its kind.
“It’s extremely invasive, it’s a very big deal and it’s linked to some of the worst abuse I’ve seen in intimate partner abuse,” Ms Eva Galperin, a cyber-security director at the Electronic Frontier Foundation, a digital rights organisation, said of the apps.
Stalkerware is a thorny issue because it lives in a grey area. There are legitimate uses for surveillance apps, like parental control software that monitors children online to protect them from predators. But this technology becomes stalkerware when it is installed on a partner’s phone to spy on him or her without their consent.
Such apps are more pervasive on phones running Android, researchers said, because the more open nature of Google’s software system gives the programs deeper access to device data and lets people install whatever apps they want on their phones. Yet new stalking software targeting iPhones has also emerged.
Google said it banned apps that violated its policies, including Flash Keylogger, after I contacted it about the app.
An Apple spokesman referred me to a safety guide that it published last year in response to the threat of these apps. He added that the new stalkerware was not a vulnerability in the iPhone that could be fixed with technology if an abuser had access to a person’s device and passcode.
Fighting stalkerware is tough. You may not suspect it is there. Even if you did, it can be difficult to detect since antivirus software only recently began flagging these apps as malicious.
Here is a guide to how stalkerware works, what to look out for and what to do about it.
TYPES OF STALKERWARE
Surveillance software has proliferated on computers for decades, but more recently spyware makers have shifted their focus to mobile devices. Because mobile devices have access to more intimate data, including photos, real-time location, phone conversations and messages, the apps became known as stalkerware.
Various stalkerware apps collect different types of information. Some record phone calls, some log keystrokes and others track location or upload a person’s photos to a remote server.
But they all generally work the same way: An abuser with access to a victim’s device installs the app on the phone and disguises the software as an ordinary piece of software, like a calendar app.
From there, the app lurks in the background and later, the abuser retrieves the data. Sometimes, the information gets sent to the abuser’s e-mail address or it can be downloaded from a website. In other scenarios, abusers who know their partner’s passcode can simply unlock the device to open the stalkerware and review the recorded data.
SELF-DEFENCE STEPS
So what to do? The Coalition Against Stalkerware, which was founded by the Electronic Frontier Foundation and other groups, and security firms offer these tips:
• Look for unusual behaviour on your device, like a rapidly draining battery. That could be a giveaway that a stalker app has been constantly running in the background.
• Scan your device. Some apps like Malwarebytes, Certo, NortonLifeLock and Lookout can detect stalkerware. But to be thorough, take a close look at your apps to see if anything is unfamiliar or suspicious. If you find a piece of stalkerware, pause before you delete it: It may be useful evidence if you decide to report the abuse to law enforcement.
• Seek help. In addition to reporting stalking behaviour to law enforcement, you can seek advice from resources like the Safety Net Project hosted by the US’ National Network to End Domestic Violence.
• Audit your online accounts to see which apps and devices are hooked into them. On Twitter, for example, you can click on the “Security and account access” button inside the settings menu to see which devices and apps have access to your account. Log out of anything that looks shady.
• Change your passwords and passcode. It is always safer to change passwords for important online accounts and avoid reusing passwords across sites. Try creating long, complex passwords for each account. Similarly, make sure your passcode is difficult for someone to guess.
• Enable two-factor authentication. For any online account that offers it, use two-factor authentication, which basically requires two forms of verification of your identity before letting you log into an account.
Say you enter your username and password for your Facebook account. That is step one. Facebook then asks you to punch in a temporary code generated by an authentication app. That is step two.
With this protection, even if an abuser figures out your password using a piece of stalkerware, he or she still cannot log in without that code.
• On iPhones, check your settings. A new stalker app, WebWatcher, uses a computer to wirelessly download a back-up copy of a victim’s iPhone data, according to Certo, a mobile security firm.
To defend yourself, open the Settings app and look at the General menu to see if “iTunes Wi-Fi Sync” is turned on. Disabling this will prevent WebWatcher from copying your data.
Apple said this was not considered an iPhone vulnerability because it required an attacker to be on the same Wi-Fi network and have physical access to a victim’s unlocked iPhone.
• Start fresh. Buying a new phone or erasing all the data from your phone to begin anew is the most effective way to rid a device of stalkerware.
• Update your software. Apple and Google regularly issue software updates that include security fixes, which can remove stalkerware. Make sure you are running the latest software.
In the end, there is no true way to defeat stalkerware. Dr Kevin Roundy, NortonLifeLock’s lead researcher, said he has reported more than 800 pieces of stalkerware inside the Android app store. Google removed the apps and updated its policy in October last year to forbid developers to offer stalkerware. But more have emerged to take their place.
“There are definitely a lot of very dangerous, alarming possibilities,” Dr Roundy said. “It’s going to continue to be a concern.”
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