Sky Broadband not working: hundreds complain about connection issues in parts of the UK

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Sky Broadband not working for you? Don’t panic. You’re not alone.

Hundreds of frustrated Sky broadband customers have flooded social media with complaints about their internet service experiencing issues this evening. Hundreds have voiced complaints with the broadband service, which is available nationwide and often bundled with Sky’s satellite telly offering. Those who are experiencing difficulty getting online appear to be predominantly in the Southampton, London, Cardiff and Manchester areas. However, there are a number of reports from other corners of the UK too.

Sky offers an online status checker, which lets you know if there are confirmed issues in your area. You can test out the tool here. Although we should warn you, you’ll need to login to a valid Sky account to be able to check your local area’s connection – so make sure you have your email address and password to hand.

Of course, if your internet connection isn’t working… the tool isn’t much use, unless you have a mobile phone with a data connection from another provider.

Independent service DownDetector, which tracks issues with online services and web apps by monitoring social media mentions about reported issues, shows almost 2,000 complaints logged about Sky’s broadband service every minute right now.

Sky is responding to those making complaints on Twitter using its official @SkyHelpTeam customer support account, however, it has yet to offer an explanation for the issue. It also hasn’t confirmed how widespread the problems with Sky broadband really are.

In response to one customer from Sutton, the customer service account stated: “We are aware of an issue in this area. I’m very sorry for any inconvenience caused. I’d be unable to provide a time frame for when this will be resolved but please be assured our teams are working hard to fix this ASAP.”

As millions across the UK stay home to stop the spread of coronavirus, it’s not an ideal time for a major broadband provider to suffer an outage. People are increasingly relying on therirt home internet connections to work, study and socialise.

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