O2 appears to be struggling this morning with issues flooding in from across the UK. As millions of Brits begin working from home due to Coronavirus concerns this outage couldn’t have come at a worse time. It seems most of the problems are for those trying make and receive phone calls with O2 confirming: “Some customers may be experiencing issues when making and receiving voice calls on our 2G, 3G and 4G networks. Our mobile data and messaging services and O2 Wifi are not affected. This is a cross industry issue and our technical teams continue to investigate, working to resolve the issue as quickly as possible. We apologise for any inconvenience.”
Downdetector, which tracks online outages, is also showing thousands of reports with the whole of the UK appearing to be affected.
According to the site, the most reported locations include Coulsdon, Northwich, London, Birmingham, Manchester, Nottingham Glasgow, Leeds and Liverpool
Venting their anger on Twitter one user said: “Why has @O2 decided to go down in the most inappropriate times. I’m stuck in hospital cant phone my mum she can’t phone me. WiFi isn’t working so FaceTime won’t work cause my 4G isn’t strong enough and it’s the same with WhatsApp. Everything that can go wrong has gone wrong.”
And another added: “IMPORTANT: Anyone trying to call me, please WhatsApp call me because the O2 network is down. You won’t be able to get through to me #o2down.”
There’s no word on when this problem will be fixed but it seems this outage is also affecting other networks as well.
Users of the EE, Virgin Mobile, Vodafone, Tesco Mobile and Three services are complaining that they are experiencing calling problems.
However, this appears to be down to the fact that the communications they are trying to make are to O2 numbers with EE confirming that its network is running normally.
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