Devastated mum pays £1.5k for new iPhone and finds £1 soap in box when delivered

A mum was devastated after she paid £1,500 for a new iPhone 13 and opened the box to find a £1 hand soap instead.

Khaoula Lafhaily, 32, bought the iPhone 13 Pro Max on contract through Sky Mobile and was left gutted after her delivery was nothing more than a sanitary product.

Her parcel was meant to be delivered by DPD the next day, who rang her and said the driver was "stuck in traffic," she claims.

Two days later a man dropped off a package, but inside was a refill bottle of blue hand soap, rather than the iPhone 13 she had been expecting.

The mum-of-one had signed on to the 36 month contract and paid £150 upfront, with a total price of £1,521.

Khaoula, from North London, called Sky Mobile and claims they launched an investigation immediately, but a week later and the frustrated mum has heard nothing back.

She said: "We live in a first-floor flat, so we have to watch out the window when we get deliveries otherwise they get delivered to the wrong flat.

"We saw the driver pull up to our house, take a photo from outside the house, then leave.

"But the driver told us that he came to the door, knocked and no one was there so he would again return the next day but we were watching at the window – it was a complete lie!"

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She continued: "A different delivery driver came on Thursday, my husband went down to collect the parcel at 8.50am, which we opened at around midday because I was asleep – and it was a bottle of hand soap.

"Can you imagine? I was in complete shock and really need the phone. It's definitely been stolen – it's awful."

Khaoula said she had paid for the phone on January 24 as well as next day delivery.

The driver didn't show up on January 24, instead Khaoula claims a driver showed up on January 26 and took a photo of the front door, and the following day dropped off the soap without asking for her ID.

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