DBS to fully phase out use of physical tokens to access digital banking services from April 1

SINGAPORE – DBS customers will no longer be able to use their physical tokens to access mobile and digital banking services from April 1 this year, with the bank to stop issuing the physical tokens on Feb 1.

This means that users will be required to use the bank’s digital token, which can be set up via the DBS digital banking app, to authenticate all banking transactions.

Unlike the physical token, which is a separate device, the digital token operates within the digital banking app on users’ smartphones. It is otherwise identical in function.

The bank said the digital token saves users the hassle of having to replace physical tokens that usually run out of battery after around five years.

The bank started progressively replacing the use of physical tokens with the digital version three years ago. DBS on Wednesday (Jan 20) said that a “large majority” of its active digital banking users are already using the digital token.

It is not known how many users are still using the bank’s physical token. DBS has more than three million mobile banking users in total.

DBS head of consumer banking Jeremy Soo said feedback has been positive, with customers appreciating the “added convenience” of the digital tokens.

“As more customers take to mobile banking, our aim is to ensure that access to our services is as seamless and as fuss-free as possible, without compromising on security,” Mr Soo said.

“Digital tokens save customers the hassle of carrying around a physical token, and of being unable to access our online or mobile services should customers accidentally misplace them.”

Guides on how to set up the digital token can be found at the DBS website.

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