After a Rocky Year, Zuckerberg Lays Out Meta’s Road Map to Employees

Mark Zuckerberg has spent the last nine months against the ropes as his company has made big cuts to its work force and struggled to gain mainstream traction with its ambitious plans for virtual reality.

On Thursday, he told Meta employees how he planned to get the company back on track. In an all-hands meeting, Mr. Zuckerberg offered an explanation for recent layoffs and for the first time laid out a vision for how Meta’s work in artificial intelligence would blend with its plans for the virtual reality it calls the metaverse.

Mr. Zuckerberg’s talk was an attempt to rally staff after the most tumultuous period in his company’s 18-year history. The chief executive said he made “tough decisions” about layoffs with the goal of “building a better technology company” that shipped better products, faster — something he believed Meta wasn’t doing well as it swelled to more than 80,000 employees at the peak of the pandemic.

“I want us to use this period to rebuild and evolve our culture,” he said, according to two people who attended the meeting and shared remarks with The New York Times.

Mr. Zuckerberg delivered the remarks in a roughly 15-minute address to thousands of employees at Meta’s Menlo Park, Calif., campus. The talk, made on an outdoor pavilion the company calls Hacker Square, was also livestreamed to tens of thousands of employees around the world.

It was one of Meta’s few major all-hands meetings over the last three years, and included presentations from other Meta executives, including Andrew Bosworth, the chief technology officer, and Chris Cox, the chief product officer.

While Meta has aggressively worked on A.I. for several years, it has been slower than competitors like Google and Microsoft to turn that research into consumer products. Mr. Zuckerberg on Thursday detailed plans for artificially intelligent “agents” that assist people across all Meta’s apps, including WhatsApp, Messenger and Instagram.

He said Meta would work on creating artificial intelligence models that were accessible to more people than those of his company’s competitors and, ultimately, would fit into his plans for the metaverse.

“Democratizing access is aligned with our product vision of enabling more A.I.s rather than one singular A.I.,” Mr. Zuckerberg said, according to the two people who shared remarks with The Times. “Our goal is to build new A.I. products that support and expand human connection.”

He envisioned A.I. assistants that help people “create content to express yourself and your ideas so much better,” or perhaps some artificially intelligent version of “a coach that gives advice and encourages” people when they’re feeling down.

A.I. agents could serve customers in products like WhatsApp, the globally popular messaging app that Meta has been focused on turning into an important tool for business owners and customer service. And every business could use a personalized A.I. algorithm.

“Different people have different interests, and we’ll need a diverse array of A.I.s to represent all of these different interests,” Mr. Zuckerberg said in the meeting.

To do that, the company is betting heavily on open source technology, which means it will share its work on artificial intelligence with researchers who want to build their own algorithms with what Meta has already done. The company has spent billions over the past decade building systems to run A.I. and attracting top researchers to work on some of the world’s most difficult computer science questions around A.I.

Meta has been criticized for its approach. Researchers and politicians outside the company say opening A.I. algorithms to many others could spawn malicious, automated and intelligent systems that accelerate the spread of misinformation. Those sophisticated algorithms, critics say, need to be tightly controlled.

In his address, Mr. Zuckerberg defended Meta’s strategy. He said open-source software enables greater outside scrutiny of the technology because it can be seen by millions of technologists. He said working closely with outsiders’ advances would make Meta’s platforms better.

Mr. Zuckerberg also said he hoped for a world where people could build as many different A.I. programs as they wanted, rather than relying on a few provided by two or three large technology companies.

That does not mean Meta is backing away from its namesake metaverse plans, Mr. Zuckerberg said. Programs using new generative A.I. technology, he said, could eventually help people build new virtual world items and experiences. And he said the company planned to bring its A.I. assistant into the next version of its smart glasses. (Meta released a pair of smart Ray-Ban glasses in 2021, though sales have been sluggish.)

He also took a swipe at Apple’s recently announced Vision Pro headset, $3,500 high-tech goggles that promised to usher in a new era of “spatial computing.”

“I was really curious to see what they’d ship, and it’s a good sign for our own development that they don’t have any magical solutions to the laws of physics that we haven’t already explored,” he said in his remarks. Mr. Zuckerberg criticized the high-end materials and cost of the device, while noting that Meta had spent years bringing down the price of its headsets to an upcoming version that will start at $500.

“Their announcement really shows how our vision and values are different and what’s at stake in shaping this platform,” Mr. Zuckerberg said. “Our vision of the metaverse and presence is fundamentally social and about people interacting and feeling closer in new amazing ways. By contrast, every demo Apple showed was someone sitting on a couch by themselves.”

Mike Isaac is a technology correspondent and the author of “Super Pumped: The Battle for Uber,” a best-selling book on the dramatic rise and fall of the ride-hailing company. He regularly covers Facebook and Silicon Valley, and is based in San Francisco. @MikeIsaac Facebook

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