The Bollywood star claimed she did not realise it was racist, but furious fans have called for the Gunners to sack her.
The 33-year-old shared a screenshot of a WhatsApp conversation to her Instagram profile, which has 3.4 million followers.
In the image, she recieved messages from Varun_Gupta17 which read: "Solves our winger issues. I can't see that gorilla faced Iwobi running down the flank again. He's so bad ya."
She replied: "Hahahahahaha I honestly dunno why they don't bench him more."
Varun_Gupta17 then responded: "It's like evolution stopped for him. Didn't change from Neanderthal to man."
She quickly deleted the image from her profile when she realised her mistake, but it had already been screenshotted by fans.
After she was called out for the racist remarks on Twitter, she said: "Guys I'm sorry you thought it was racist. Was bad on my part, being a sports love, Wallah meant it. Sorry guys forgive the stupidity."
The 33-year-old then added: "Well it was my fault. So gotta own up to my s***…sorry."
Gupta, who previously dated defender Hector Bellerin, then claimed she was just venting her frustration after the 3-1 defeat to Manchester United.
She said: "It was us discussing our frustration during the game. Sorry as I didn't realise it was directed towards racism.
"Laughed over spur of the moment, which was the games result guys. Been victim of racism myself before.
"But this is not something I'm proud of. It was a fault, sorry guys."
Gupta is an ambassador for the North London club and she claimed her passion for the Gunners came from her father.
But infuriated supporters online have urged the club to take action against the Indian model and actress.
One said: "This needs to be investigated further. A lot of us Nigerian Gooners aren't taking it. @alexiwobi is our boy. We will not stand and watch him be dehumanised and not act. Take note @Arsenal."
After she started to block fans that had called her out, one said: "Esha Gupta can block everyone calling her out on racism. @Arsenal time to drop this woman as an ambassador."
One supporter tweeted her and asked her to prove she was sorry by donating money towards Arsenal's transfer funds.
She bluntly replied: "I wish."
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