TalkTalk is DOWN: Broadband outage leaves customers across the UK without internet access
- Problems began at around 08:50 GMT, according to Down Detector
- TalkTalk customers in the North West of England are worst affected
- The company says it is working to restore service as a priority
Broadband provider TalkTalk appears to be suffering an outage, with customers across the UK reporting that they are unable to access the internet.
Problems began at around 08:50 GMT, according to the website Down Detector, which monitors online outages.
While the reason for the outage remains unclear, 94 per cent of those who reported issues said they were struggling to connect to the internet.
Down Detector’s online outage map shows that TalkTalk customers in the North West of England are worst affected:
Down Detector’s online outage map shows that TalkTalk customers in the North West of England are worst affected
Problems began at around 08:50 GMT, according to Down Detector, which uses social media to monitor online outages
‘We’re aware that some customers in the North West of England around the Liverpool and Manchester area are experiencing browsing issues and may not be able to access websites,’ TalkTalk said in a statement on its service status page.
‘We’d like to apologise for the inconvenience caused and assure you that we’re working to restore service as a priority.
‘There’s no need to contact us about this however you can check back here later for updates as we’ll keep you updated on our progress.’
Several disgruntled TalkTalk customers in the North West took to Twitter to report the issue and express their frustration:
TalkTalk customers in the North West took to Twitter to report the issue and express their frustration
Some have suggested that it may be an issue with the TalkTalk’s DNS server, which lets internet users connect to websites.
This is based on users being able to access some websites such as Google and Facebook, but not others such as Amazon and Twitter.
More to follow…
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