Nurse, 23, claims £120 filler treatment led to lips DOUBLING in size

Nurse, 23, claims a £120 filler treatment led to her lips DOUBLING in size – and says they were so swollen she looked like ‘Elephant Man’

  • Billie Roocroft, 23, from Greater Manchester, explained she wanted plumper lips 
  • She had £120 treatment that was administered in her living room by a beautician
  • Mother says her lips became swollen half an hour later, and she went to A&E 

A nurse has claimed that a lip filler treatment left her lips so swollen that she looked like ‘Elephant Man’.  

Billie Roocroft, 23, from Horwich, Greater Manchester, explained that she decided to get a £120 treatment, which was administered in her living room by a beautician, because she wasn’t happy with her thin lips. 

However, the mother-of-one says her lips doubled in size within half an hour of the beautician leaving and looked like they ‘were going to pop’, leading to her going to A&E.

The beautician from Belissimo Rivington Aesthetics initially told Billie that her reaction was too fast for it to be caused by the filler and suggested that it was an allergic reaction to the numbing cream, advising that she go to hospital. 

Billie Roocroft, 23, from Horwich, Greater Manchester, has claimed a £120 lip filler treatment led to her lips doubling in size (above on the day she had the treatment) 

Billie (above on the day she had lip fillers done) said that her lips became so large that they ‘looked like they were going to pop’ 

A spokesperson for the company added that Billie was ‘well aware of the possible risks and accepted liability for them prior to her treatment’.

Describing the dramatic reaction she had to the treatment, Billie, an auxiliary nurse, said: ‘My lips swelled that big within half an hour of the beautician leaving, they looked like they were going to pop.


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‘My top lip was a lot bigger while my bottom lip was touching my chin – I looked like The Elephant Man.

‘My lips were stinging and felt really sore from the stretching, I felt like crying as my neck, jaw and throat were hurting too.’

Billie (pictured with normal lips after her ordeal) explained how she decided to have the treatment as she wanted to get plumper lips. Since her ordeal, she has since had her lips filled again, but this time it all went to plan 

Billie explained that she sent the beautician pictures of her swollen lips, and then was advised to go to A&E. 

‘I messaged the pictures and she said she’d never seen anything like that before, suggested I may have been allergic to the numbing cream and advised me to go to hospital,’ she said. 

‘My mum looked after my little girl who was two at the time while I went to hospital, as I was putting her in the car she was a bit scared and just stared at me.

‘I went to A&E with my hands over my face. When the receptionist asked what was wrong I couldn’t talk so just showed her.

‘I was really upset when I was checked out by the doctor as he told me he couldn’t promise that it would go down, I thought I was going to be stuck like that forever.’ 

Billie (pictured above on the day she had the lip fillers) says her lips doubled in size within half an hour of the beautician leaving 


Billie (pictured left and right with swollen lips on the day of the treatment) described how her lips were stinging and felt really sore from the stretching 

Billie said she decided to treat herself to the procedure in a bid to boost her pout after seeing the offer on Facebook. 

‘I had really thin lips and had tried lip-plumping lip gloss with no luck,’ she said.  ‘A lot of young people have lip fillers, like people on Geordie Shore, I just wanted to plump them up a bit.

‘I saw someone had shared an offer shared on Facebook post, she came to my house did it in the living room while I was lying down on the sofa.

‘She wore gloves, I signed a consent form and she put the numbing cream on. She did the top lip first and my eyes were streaming.

‘After they were done I put Vaseline on my lips and was told that if there was any swelling I could use hot and cold flannels.’ 

Billie explained she was given a steroid injection and a course of painkillers at A&E, and woke up with drastically smaller lips (above) 

Billie said she decided to treat herself to the procedure in a bid to boost her pout after seeing the offer on Facebook (above, the Belissimo Rivington Aesthetics page) 

She added: ‘When I’ve shown friends the pictures, at first they think they’re fake.’

Billie claims that within 30 minutes of her having the filler her lips ballooned and began to hurt.

After a seven-hour stay at Bolton Hospital’s A&E she was given a steroid injection and a course of painkillers.

When she woke up the next morning Billie was relieved to discover her lips weren’t as big as the night before but still experienced some facial swelling.

Billie said: ‘When I was in hospital I started to see them going down and when they went down fully they went back really thin, it was like I’d never had them done. After all that, the filler didn’t even stay. 

BIllie (pictured with normal lips after her ordeal) is now urging people to do their research before having fillers done 


Billie (above with her normal lips) said she has had lip filler treatments again despite her ordeal, but this time it all went to plan 

‘I got up to go to work the next day and noticed my lips had gone down but my cheeks still looked like a hamster. All the skin was peeling as lips aren’t meant to be that big.

‘I ended up getting what looked and felt like cold sores and blisters – they were tingling and itching.’

Despite her experience, Billie has since got her lips filled again, but this time it all went to plan.

Billie said: ‘It was a risk getting my lips done again, but I knew it wasn’t the numbing cream as I’ve had it before with my tattoos.

‘I went to a clinic and showed them pictures of what had happened before, they couldn’t believe it.

Billie (pictured with swollen lips on the day of the treatment) explained how she sent photographs of her lips to the beautician, who said she’d never seen anything like it 

Billie (pictured with swollen and peeling lips on the day of the treatment) described how her ‘skin was peeling as lips aren’t meant to be that big’ 

‘They mentioned how dangerous it could have been if necrosis had set in.

‘They put the numbing cream on and it was fine. My lips were really good and I’ve had a top-up since then.’

Billie had the original procedure in January 2017 and is sharing her ordeal now to urge people to do their research before having fillers done.

‘I wouldn’t advise people not to have them done, I’m not against it, I just don’t think they look good massive,’ she said. 

‘Don’t go to just anyone. Make sure they are qualified and registered nurses, they know exactly where to inject.’

A spokesperson for Belissimo Rivington Aesthetics said: ‘There is always a risk that a client could suffer an allergic reaction to dermal fillers, this can happen once and may never happen again.

Billie (pictured with normal lips) says she doesn’t think it was the numbing cream that caused the reaction as she’s had it before with her tattoos 

‘We always make sure the client is aware of this before treatment and clients do sign a dermal filler consent form.

‘At Belissimo Rivington we take the health of our clients very seriously. Prior to any treatment being carried out, our clients are made fully aware of any possible risks or side effects that might occur.

The spokesperson added: ‘Each client is made to acknowledge this by signing an informed consent form, along with a liability waver. All clients therefor take responsibility for any adverse side effects where they may be unfortunate enough to suffer from.

‘As such, Ms Roocroft was well aware of the possible risks and accepted liability for them prior to her treatment.’

Billie (pictured with normal lips after her ideal) urged others to make sure they go to qualified and registered nurses to have fillers

Billie (pictured after her ordeal) says she’s had other lip filler treatments since, and has been happy with the results 

Co-founder of The Plastic Surgery Group and member of The British Association of Aesthetic Plastic Surgeons (BAAPS) Dan Marsh said it is concerning that those not medically trained are able to administer fillers.

He said: ‘Lip fillers don’t have to be prescribed, we’re [BAAPS] lobbying the government to try and change the rules so they do have to be prescribed.

‘People giving them are not trained to deal with any complications that can arise so that’s the reason that you should have it done by a medical profession who has all the equipment with them that can treat any problem.

‘If you don’t treat people quickly and appropriately it can be catastrophic. It’s terrible that people who are not trained are just allowed to just inject filler into the face. 

He added: ‘There are lots of beauticians who do fillers all the time and have no problems, of course there are, but when something goes wrong you need to know that that person can deal with the problems.’  

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