McDonald’s launch new service to stop queuing at all drive-thru restaurants

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McDonald’s has announced a new system called ‘Click & Serve’ which will help customers avoid the long queues that can build up at restaurants and drive-thru.

The new service, which is available on the My McDonald’s App, is available in all drive-thrus up and down the country. 

Customers can order via the app and pick it up at the restaurant without having to queue.

Once arrived at the chosen McDonald’s, there will be dedicated parking bays which are signposted clearly.

Customers can then complete their order by entering their bay number to indicate that they have arrived.

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The restaurant will then freshly prepare the food and deliver it to the car window.

As well as contact-free ordering, customers can pay via the app too so that social distance guidelines are maintained.

Employees will also be wearing a face covering and the food and drinks will be in takeaway bags on a tray to minimise contact. 

The idea of the service is to help reduce the time customers wait in the drive-thru lanes at restaurants. 

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McDonald’s said that the new system is a “nostalgic nod” to when the fast food company launched its first ever restaurant back in the 1940s.

The restaurant which was first introduced to San Bernardino, California also had a carhop service and delivered McDonald’s orders to customers’ cars.

The move comes after McDonald’s was closed for three months at the start of the pandemic and fans had long queues when it reopened in May.

The eatery also recently advised customers on their Christmas opening times – with some even being open on Christmas Day.

A statement on their website reads: “Only a handful of McDonald’s restaurants open on Christmas Day, please refer to the restaurant locator to confirm if your local restaurant is open during the Christmas period and what times they are trading.”

The chain is also closing some branches early on Christmas Eve and New Year’s Eve to give colleagues some extra time off.

McDonald’s UK CEO Paul Pomroy outlined this to customers in a recent email.

Mr Pomroy said: “Given the extraordinary year we’ve all had, we will balance being there for you when you need us with giving our people some additional time off with their loved ones.

“This means that some of our restaurants may close a little earlier on Christmas Eve and New Year’s Eve, and open a little later on Boxing Day.”

Similar to McDonalds, NatWest also announced a new system that they’re introducing to help stop queues at bank branches. 

Since the start of the pandemic, NatWest has seen an influx in customers using their digital, mobile and online support channels.

With the introduction of the virtual queue, customers who visit a branch can join the queue with the use of their smartphone.

This is done so by scanning a QR code that will be visible at a NatWest branch.

Customers will then be notified when it is their turn to be seen.

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