A homeless man was able to reunite with his family after 20 years with the help of a couple.
Randi Emmans-Bailyn and her boyfriend John Suazo knew they wanted to help when they met the homeless man near their house.
It all happened when Randi had gone for a walk with her dog when she came across the man named Franklin.
She overheard Franklin say something which is when his life changed forever.
Franklin said: "Why do people just stand and look at me or laugh at me?
"I'm an extremely educated man. Say hello to me. Do not ignore me and give me these looks."
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And as she started a charity called Project Backpack in 2014, which helps the homeless in LA, the couple were able assist him.
The pair gave Franklin one of the backpacks they offer to others in the city, full of food, water, socks and more.
But while offering him those items, Randi and John started talking to Franklin to find out more about his life.
They discovered that Franklin hadn't seen his family for 20 years and immediately starting calling around to help reunite them.
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Eventually Randi and John spoke to his uncle who flew to LA to meet Franklin to take him home.
Sharing the story on Instagram, Randi said: "Franklin was a homeless man outside of our building who we got to know in the past couple of weeks.
"He is so smart and kind and all he wanted was to be reunited with his family.
"John and I searched the internet and John was able to find a phone number for a family member."
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She continued: "He and his family hadn't spoken in over 20 years. As soon as we told them we had found him, they said they would get on a plane because they too had been searching for him for the last 20 years.
"We raised money and got him into a hotel, got him fresh clothes and shoes, food and other essentials."
After the couple's efforts to reunite the family, Randi urged others to not make homeless people feel invisible.
She added: "Please when you see someone on the street, don't look away if they say hello."
Randi revealed: "It's what he said made the difference to him every day.
"The people that acknowledged him kept him going and made him feel like someday he wouldn't be so lonely.
"He touched our hears forever and we're going to miss him.
"We cannot wait to see what this chapter holds for him."
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