‘Delays getting better’: Royal Mail shares service update – list of affected postcodes

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Royal Mail has worked hard throughout the pandemic to deliver parcels and letters to customers around the country. However, due to an increase in online shopping as well as problems associated with staff members self-isolating, the company has said some offices around the UK are experiencing delays.

Royal Mail has experienced a spike in demand over the last year as more people shop online and more Britons send letters to loved ones.

Although rare, some offices around the country have experienced staff shortages which have had an impact on delivery times.

In its latest update, the company has said it aims to deliver post to customers six days a week.

Royal Mail said: “We aim to deliver to all addresses we have mail for, six days a week.

“If resourcing issues, associated self-isolation and safety measures prevent this, we’ll deliver at least every other day.

“It’s only in extreme cases – where offices are severely affected by absence levels – that this may not be possible.”

The company has listed areas around the country which may see a delay in post this week.

There are currently 14 postcodes where residents might experience a slower service.

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Full list of postcodes:

– Blackpool (FY1, FY2, FY3, FY4, FY5, FY6)

– Chorley (PR6)

– Middleton (M24)

– Rochdale (OL11, OL12, OL13, OL14, OL15, OL16)

Royal Mail apologised to customers for the inconvenience it may have caused.

The company said: “We’re sorry for the inconvenience and thank you for understanding. We’re working hard to deliver as comprehensive a service as possible with the resource available. 

“We’re ensuring we prioritise the delivery of COVID-19 vaccination letters and test kits.”

Taking to social media to complain about their lack of post, one customer wrote: “Is anyone else having major Royal Mail delays?”

Another said: “I’ve been waiting for a delivery for five days and it still isn’t here.”

“Delays getting better according to my wife who now sees the postman everyday again,” commented a third.

Customers can also sign up to receive regular emails to keep up to date on which postcodes are affected by delays.

Royal Mail added that their customer service point hours are also changing.

The company said: “If you need to collect an item for which we’ve left a ‘Something for you’ card, please check royalmail.com/services-near-you for details for our revised Customer Service Point opening hours.

“If we’ve not left a ‘Something for you card’, and you do not have alternative arrangements in place, we’re sorry that your mail will not be available for collection.”

In other Royal Mail news, there have also been changes to its Special Delivery timings throughout the pandemic.

The postal company said: “During the coronavirus pandemic we’ve needed to make temporary changes to the guaranteed times for our Special Delivery Guaranteed by 9am and 1pm services. Our current guarantees are:

“Our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day is by 11am the next working day.

“Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day is by 4pm the next working day. This includes items where a Saturday guarantee has been purchased.”

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