AMAZON shoppers have been left "gutted" after the online retailer refused to honour a discount on a popular steam mop.
The Vileda Steam Mop in black had been slashed in price by £80 from £90 to just £10 as part of Amazon's "deal of the day" earlier this month.
But the price quickly jumped to £54.99 the same day and we warned shoppers that the £10 deal could be a glitch.
And it seems Amazon has decided not to honour orders with shoppers taking to the Latest Deals, Extreme Couponing and Bargains Facebook group to express their disappointment.
One user said they were "gutted" while another user said: "It was too good to be true".
Someone else wrote: "They should give them at that price. Their mistake."
What are your rights if something is advertised at the wrong price?
YOUR rights on buying something for the wrong price depends on whether you bought it in a shop or online. Here are your rights according to Citizen's Advice:
Buying in a shop:
- If you haven't bought it yet – The store doesn't have to sell it to you for the mistaken price but you could ask them to honour it. The same rules apply if you see an item advertised at a lower price than the one on the price tag.
- If you've already bought it – If a shop charges you less than the advertised price then you don't have to give it back. If you realised that you were charged more than the advertised price, return the item and ask them to refund the difference. Keep any evidence of the mistake like the receipt and a photo of the advertised price.
Shopping online:
- If you've paid for it and/or it's been sent to you – The company can’t usually cancel your order, even if it realises it's sold you something at the wrong price. It’ll only be able to cancel it if it was a genuine and honest mistake that you should’ve noticed.
- If you haven't paid for it – If the retailer realises its mistake then it is entitled to cancel it.
But it seems some were lucky, saying the mop has already arrived.
One person commented: "Wish I paid for next day delivery or something – I know some people got theirs".
Another user wrote: "I ordered at 12.30am and the deal went live at midnight. I’m guessing by time you ordered all the available stock was gone.
"I received mine today so Amazon is lying that none got sent out."
In the email to customers, Amazon writes: "The price for the 'Vileda Steam Mop, UK Version-Black was displayed incorrectly when you placed your order.
"Despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur.
"In our Conditions of Use and Sale we state that where an item's correct price is higher than our stated price, we will, at our discretion, cancel the order and notify you of that cancellation.
"Your order has now been cancelled. If you still want to purchase this item, please place a new order which will be charged to you at the correct price, when we dispatch to you."
If you haven't paid for something online and the retailer realises its mistake then it is entitled to cancel your order.
Once you've paid for something online or it's been sent to you the company can’t usually cancel your order, even if it realises it's sold you something at the wrong price.
A retailer can only cancel it if it was a genuine and honest mistake on its part that you should’ve noticed.
The Sun has asked Amazon to comment and we'll update this story if we get a response.
You can still buy the steam mop at Amazon where it currently costs £58.99.
For more on cleaning, check out stories on Instagram cleaning sensation Mrs Hinch.
Amazon has recently come under fire for only removing a fraction of "fake" reviews, according to consumer group Which?.
It's also been revealed that Amazon has secret "destruction zones" where millions of new items it can’t sell are incinerated or dumped in landfill.
There's also a warning about a fake Amazon email scam that lets fraudsters steal your login details.
Source: Read Full Article