The stock at Sam’s Club may change and move around a lot, but there is one constant we can expect at the warehouse club — the “exit greeter,” a person who hovers near the door, waiting to check our receipts before we head to our cars.
You might think the men and women who say goodbye are there because the store doesn’t trust shoppers and is trying to prevent theft. But at Sam’s Club, that isn’t exactly what exit greeters are doing when they ask you to stop. “Having an exit greeter is a great opportunity to have another chance to connect with the customer before they leave,” Laura Ladd Poff, senior manager of corporate communications for Sam’s Club, explained to Cooking Light. It’s an opportunity to ask them if they found everything they were looking for, and if they have everything they need.”
Plus, she added that it’s a way to make sure that you haven’t been overcharged. “It’s also a chance to make sure their transaction went smoothly, and the cashier didn’t accidentally ring up anything twice,” Poff says. And the exit check is even more important for shoppers who bypass the cashier altogether by using their mobile apps.
Sam's Club exit greeters don't think you're a thief
As one Redditer, who once held the job of exit greeter at a big-box store, explained: A cart with 20 items might be easy to scan. But the ones that are loaded down? Not so much. “The main things we check for are stuff on the bottom,” the person wrote. “Cases of water, TP, pop cases, etc. All those extra things that maybe a cashier misses. We’re not gonna catch everything and that’s fine … ideally the people at the register are doing their jobs right, sadly that’s not always the case. [Ninety-nine] percent of the time, it’s not due to theft.” And, as the ext greeter pointed out, if a shopper was really looking to steal something, he or she probably wouldn’t just leave it in plain sight in the cart.
The exit checkers at Sam’s Club are also there to do one other important thing — and that is, talk to us. “Taking a moment to check the receipt also offers us another opportunity to engage that member further. It’s not uncommon for the greeter to say, ‘Hey! Swing back on Saturday for a special sale on these items,” Poff says.
So, the next time you’re asked for your receipt as you’re pushing your cart out the door, put your mind at ease. No one suspects you’re up to no good.
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