Revealed: The best and worst places to buy gadgets in the UK – so, how does your favourite shop stack up?
- Which? has revealed the best and worst places to buy gadgets in the UK
- Their findings suggest that Richer Sounds is your best bet for new tech
Whether it’s a flagship smartphone or the latest TV, it can be tricky to know which shop to go to when you’re on the search for a new gadget.
But help is at hand, as Which? has revealed the best and worst places to buy gadgets in the UK.
The consumer group surveyed thousands of British shoppers to find out the most trusted retailers.
Their findings suggest that Richer Sounds is your best bet for new tech, followed by Apple, John Lewis, or Dell.
In contrast, The Range was found to be the worst tech store, where just 68 per cent of customers said they were satisfied.
Whether it’s a flagship smartphone or the latest TV, it can be tricky to know which shop to go to when you’re on the search for a new gadget. But help is at hand, as Which? has revealed the best and worst places to buy gadgets in the UK
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In the study, Which? surveyed 4,863 Britons about their experience buying new tech and home appliances in the UK.
The participants were quizzed about their overall experience, as well as the quality of products available, customer service, range of products available, aftercare service and value for money.
An analysis of their answers revealed that Richer Sounds was the best tech store, receiving an impressive average customer score of 95 per cent.
One shopper told Which? that Richer Sounds’ ‘knowledge and customer service is second to none’, while another said it had ‘quality products at keen prices’.
This was followed by Apple, which scored 87 per cent, John Lewis (86 per cent), and Dell (83 per cent).
At the other end of the spectrum, The Range and Sainsbury’s were named the worst shops to buy tech, both with an average customer score of just 68 per cent.
Their findings suggest that Richer Sounds is your best bet for new tech, followed by Apple, John Lewis, or Dell
Meanwhile, Euronics was found to lead the pack for home appliances, with an 88 per cent customer score
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These were closely followed by Tesco (69 per cent), Asda/George (69 per cent), and Currys (71 per cent).
Meanwhile, Euronics was found to lead the pack for home appliances, with an 88 per cent customer score.
Speaking to Which?, one shopper said Euronics had ‘very competitive prices,’ adding that they had experienced a ‘great service.’
Marks Electrical (86 per cent), John Lewis (85 per cent) and Lakeland (84 per cent) followed closely behind.
In contrast, B&M (66 per cent), Home Bargains (67 per cent), and B&Q (68 per cent) were named the worst shops to buy home appliances.
With both Black Friday and Christmas fast approaching, Which? is urging shoppers to take some time to research what they want to buy, and where the best place is to buy from.
‘Shoppers may be looking to get a speedy new laptop or shiny kitchen appliance – but we’ve found some retailers simply aren’t up to scratch when it comes to quality or customer service,’ said Ele Clark, Retail Editor at Which?.
‘Our research shows that shoppers wanting help with big purchases are best off sticking to specialist retailers, where customer care and technical expertise are a priority.’
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