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Can’t login to your Plusnet email today? You’re not alone.
Hundreds of Plusnet customers have complained about problems with the online inbox, which is provided for free to Plusnet customers with its broadband contracts. The glitch only impacts Plusnet email addresses, there are no known issues with Plusnet’s broadband or phone services, so customers should have no issue getting online, making video calls, streaming Netflix, or calling friends and family. Plusnet has acknowledged that its email service is down, and engineers at the company at already working on a fix.
The official Twitter account, @Plusnet, has responded to a number of disgruntled customers. It posted: “Some customers are having problems logging in their email and we’re working quickly to resolve the issue. Plusnet broadband, mobile services are not affected and we’re sorry for the inconvenience caused.”
Plusnet’s email service can be accessed online via a web portal at webmail.plus.net/ but the email can also be added to third-party applications, like Mail on iPhone, iPad and Mac, Microsoft Outlook, and Mozilla Thunderbird.
Plusnet promise fast and reliable fibre broadband
Plusnet first acknowledged the issue with its email service at 7.56am, promising that a fix would be on the way soon. However, in its most recent post to customers, shared via its Server Status page – which is used to highlight any known issues with the online service, it confirmed that the solution was taking longer than expected.
It confirmed: “We’re really sorry but its taking a little longer than we expected to fix the issue. We’re working hard to get it resolved as quickly as possible.”
DownDetector, an independent website that monitors the performance of web apps by tracking mentions across social media, has reported a spike in complaints about the Plusnet email service. According to its data, more than 500 people are complaining about the broken inbox every minute in the UK. The issue appears to have first cropped up around 7am this morning, slowly building throughout the morning.
More to follow, please refresh for the most up-to-date information…
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