Grenfell operator felt ‘helpless’ as girl took her final breaths

Grenfell operator tells inquiry she felt ‘completely helpless’ as she heard 12-year-old girl take her final breaths before eventually ending harrowing 999 call when it fell silent  Call operator Sarah Russell stayed on the phone for an hour to 12-year-old girl Jessica Urbano Ramirez lived on 20th floor but climbed to
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