Qatar Airways’ business class named as best cabin experience, Air Canada is No.1 in North America for food service and American Airlines comes top for first class amenity kits
- The Pax International Readership Awards 2019 honoured airlines and suppliers from around the world
- The best food service in Europe was named as Tap Air Portugal’s and best in Asia went to Thai Airways
- Germany’s Lufthansa was named as having the best first class amenity kits of any airline in Europe
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Qatar Airways’ business class suites have been named as the best cabin experience at a prestigious awards ceremony.
The Pax International Readership Awards 2019 honoured airlines from around the world with gongs handed out in categories including food service, amenity kits and catering.
Air Canada was named as having the best food service for a North American airline while American Airlines came top in the first class amenity kit ranking.
Qatar Airways won the award for best cabin experience at the Pax International Readership Awards for its business class Q-suite, pictured
The award for the most outstanding food service on a North America-based airline was won by Air Canada, pictured
American Airlines won the award for the best amenity kits in first class in North America. Pictured is one of the kits
The awards were voted for by readers of Pax International, a publication that focuses on passenger services and in-flight interiors.
The publication’s title refers to the term used by airline workers to describe passengers.
More than 35 gongs were handed out to airlines and their suppliers at a ceremony in Hamburg on Wednesday.
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Qatar Airways scooped two awards. It also jointly won best food service of a Middle Eastern airline with Turkish Airlines.
The accolade for its business class was in recognition of the quality of its Q-suite cabin, which features the aviation industry’s first-ever double bed in business class as well as sliding panels that stow away, enabling colleagues, family members and friends travelling together to create their own private suite in the middle of the cabin.
The European winner of the most outstanding food service was Tap Air Portugal. Pictured is the food service in business class
Qatar Airways’ group chief executive, His Excellency Mr Akbar Al Baker, said: ‘As an airline, one of our highest priorities is to provide our customers with an exceptional experience each and every time they fly.
‘We continually strive to innovate in order to create a memorable environment onboard – from our cabin interior, to our exquisite food and beverage service, to our extensive duty free offering.
‘We are very pleased that these awards recognise our efforts to pay attention to every detail.’
The European winner for most outstanding food service was Tap Air Portugal and the Asian winner was Thai Airways.
Air Canada, meanwhile, took a second award – the gong for the Americas’ best business class amenity kit, which is created by design brand Buzz.
The Buzz business class kit that is handed out on Air Canada flights. The kit won the award for best business class kit in the Americas
The award for the most outstanding food service for an Asian airline went to Thai Airways, pictured
Andrew Yiu, vice president of product at Air Canada, said: ‘We are honoured to have been awarded both the Outstanding Food Service in North America and Best Business Class Amenity Kit in the Americas awards at the Pax International Readership Awards.
‘On behalf of Air Canada, I would like to thank Pax International as well as its readers for these recognitions and awards. These accolades speak to our commitment to customer service excellence, delivered by our dedicated onboard team.’
The award for the best first class amenity kit in Europe went to German-based Lufthansa for its bag created in conjunction with Spiriant.
Aijaz Khan, publisher of Pax International and Pax Tech magazines, said: ‘With each year, our readership awards keep getting better and better.
‘In fact, this year we received an avalanche of votes – 30 per cent more than what we saw in 2018.
‘The Pax International team and I would like to thank the industry at large for their continued support, as well as our readership for coming out in droves to vote. Congratulations to all of the deserving 2019 winners.’
FULL LIST OF WINNERS FROM THE PAX INTERNATIONAL READERSHIP AWARDS 2019
Outstanding Food Service by a Carrier, North America – Air Canada
Outstanding Food Service by a Carrier, Central America – Copa Airlines
Outstanding Food Service by a Carrier, South America – LATAM Airlines
Outstanding Food Service by a Carrier, Asia – Thai Airways
Outstanding Food Service by a Carrier, Europe – TAP Air Portugal
Outstanding Food Service by a Carrier, Africa – EGYPTAIR
Outstanding Food Service by a Carrier, Middle East – Turkish Airlines and Qatar Airways
Outstanding Food Service by a Carrier, C.I.S. Countries – Air Astana
Airline Caterer of the Year, North America – dnata
Airline Caterer of the Year, South America – Gate Gourmet
Airline Caterer of the Year, Asia – Vietnam Airlines Caterers and SATS Ltd.
Airline Caterer of the Year, Europe – LSG Sky Chefs
Airline Caterer of the Year, Africa – ADDIS INTERNATIONAL CATERING
Airline Caterer of the Year, Middle East – Emirates Flight Catering
Best In-flight Duty Free Program, Asia – Korean Air
Best In-flight Duty Free Program, Middle East – Qatar Airways for Qatar Duty Free
Best IFE and Connectivity – SAUDIA
Best Cabin Interior Passenger Experience – Qatar Airways for Qsuite
Best Seating – Geven
First Class Amenity Kit, Americas – WESSCO International for American Airlines
Business Class Amenity Kit, Americas – Buzz for Air Canada
Economy Class Amenity Kit, Americas – Anaik for Air Caraïbes
First Class Amenity Kit, Middle East – FORMIA for SAUDIA
Business Class Amenity Kit, Middle East – Buzz for Etihad Airways
Economy Class Amenity Kit, Middle East – FORMIA for Qatar Airways
First Class Amenity Kit, Asia – SPIRIANT for Asiana Airlines
Business Class Amenity Kit, Asia – WESSCO International for Japan Airlines
Economy Class Amenity Kit, Asia – Galileo Watermark for EVA Air and WESSCO International for Garuda Indonesia
First Class Amenity Kit, Europe – SPIRIANT for Lufthansa
Business Class Amenity Kit, Europe – skysupply for TAP Air Portugal and AK-Service for Aeroflot
Business Class Amenity Kit, C.I.S. Countries – AK-Service for Uzbekistan Airways and FORMIA for Air Astana
Children’s Amenity Kit, C.I.S. Countries – Kaelis for Air Astana
Source: Pax International Readership Awards 2019
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