Mobile network Three has announced a number of changes to pay monthly, pay as you go and SIM-only customers amid the novel coronavirus pandemic sweeping the globe. Three isn’t alone. A number of companies have acted quickly to introduce extraordinary new measures to help customers during the COVID-19 outbreak sweeping the UK, including Sky TV, Sky Mobile, Virgin Media, and more.
Three has emailed customers to let them know about the changes to their service. Form today, visiting the NHS website for the latest health advice and updates will not count towards your data allowance. So, even if you’ve already blitzed through your monthly mobile data allocation, you’ll still be able to check NHS for symptoms and advice about self-isolating to protect others from the potentially fatal virus.
And if you’re not happy with your current smartphone or tablet, Three is now offering free delivery on all orders.
This should help customers avoid going to brick-and-mortar stores across the UK. The latest Government guidelines request people practice social distancing – keeping a two-metre gap between themselves and other people – as much as possible in order to stop the spread of the virus and ease the strain on NHS resources.
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Unfortunately, the coronavirus is having an impact on Three’s customer phone line service.
In a message to customers, the network clarifies: “Due to the impact of Coronavirus and advice from the Indian government, our contact centres are currently operating a reduced service. To help us to protect our most vulnerable customers, such as those currently without service, where possible, please hold off on calling us or using Chat.
“You can still manage your account, top-up, and get support via the Three app, and via our website. You can also get help in your local store. Our tech teams will do their utmost to ensure we give you the best possible network experience and our head office teams will be right behind them all, ensuring the wheels still turn.”
The news comes as a number of video on-demand firms have reduced streaming quality in order to alleviate the strain on the UK’s mobile and broadband networks as millions self-isolate or work from home. Netflix has promised to cut its network usage by at least 25 percent by reducing the bitrate of the highest quality Ultra HD streams. Amazon Prime Video, Apple TV+ and YouTube have all followed in the footsteps.
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