Samsung Galaxy S10 users are complaining about a software bug that is causing the smartphone's battery to drain much faster than it should.
The issue is related to the device's "Tap to Wake" feature, which allows users to activate the display by double tapping the screen.
According to multiple reports on Reddit and Samsung's community forum, the feature is far too sensitive, causing the display to light up in users' pockets.
This is leading to battery drain, because the Galaxy S10's display is using power even when the phone is not in use.
"First thing I did was activate tap to wake, I have never seen this in a Samsung phone before. Now I have the newest that Samsung has to offer and it does not work properly," one Galaxy S10 owner wrote on Samsung's community forum.
"My leg through my fabric taps the phone and opens it up. This is draining my battery, and your accidental touch protection feature is useless.
"That's two features down right there. $900 for what? Flagship that doesn't work properly?
"A Samsung technician walk me through many steps to isolate this problem, I even factory reset it with no good results. You guys should be ashamed of yourselves by not checking this. FIX THIS NOW!!"
Several Samsung customers replied to the forum post, claiming to have the same problem.
A couple more users complained about the issue on Reddit, with one noting that it "happens when the phone is upright in a wireless charger, and when laying flat (face up) on the table and not charging".
It has been suggested that the problem could be related to the Galaxy S10's proximity sensor.
This is the sensor that de-activates the screen when you're taking a phone call, so that you don't accidentally press buttons with your cheek.
According to Android Police, which was among the first sites to report on the Tap to Wake issue, the S10's sensor may not be working properly when you place your phone in a pocket.
If this is the case, it should be possible for Samsung to fix it with a software update, but the smartphone maker has not yet commented on the issue.
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In the meantime, there are a couple of short-term fixes that should temporarily reduce the chances of your screen lighting up in your pocket.
The first option is go into the Display settings on your Galaxy S10 and make sure that Accidental Touch Protection is turned on – although, as the commenter above pointed out, this may not make a difference.
You should also toggle off Touch Sensitivity, a feature Samsung added to make displays more responsive when you're using a screen protector.
If that doesn't work, you could try disabling the phone's Always On Display, which has been a feature of Samsung's flagship phones of a while now.
Head to Settings > Display > Lock Screen > Always On Display, and then tap the toggle to switch it off.
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