A heartbroken mum claims she was advised not to say goodbye to her daughter’s body by a funeral director service – because she was ‘not in a good way’.
Despite the advice, Sonia Dore says she insisted that she saw her 19-year-old daughter Capri’s body – but was "absolutely shocked" when she did.
"I was told her body would be refrigerated or embalmed, but it wasn’t," Sonia, 60, claimed in an interview with the Manchester Evening News.
Capri’s body was allegedly due to be collected from Trafford General Hospital, Greater Manchester, on August 27 following a post mortem and stored until her funeral on August 31.
But her devastated mum claimed she couldn’t even look at her daughter at the funeral because of her condition.
She said she hasn’t slept since the tragic day.
Bosses at Kane Funeral Service have now launched an internal investigation and refunded the costs of the funeral as ‘a gesture of good will’.
"I couldn’t even look at my own daughter at her funeral because of the condition she was in,” Sonia claimed.
“My family and I are so upset."
She alleged that the company in Whalley Range made a series of errors while preparing for Capri’s funeral.
The teenager, who lived with her mum in Manchester, died from kidney failure on July 20.
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Sonia, who claims the firm failed to properly care for her daughter’s body, said: "My family and I are so upset.
"We are all disgusted, it was a disgrace."
The mum said she paid £3,000 to the firm.
A spokesman for Kane Funeral Service said bosses were taking the matter ‘very seriously’ and will address Sonia’s complaints.
He said he was unable to comment further as an internal investigation is ongoing, but said the full costs of the funeral have been refunded ‘a gesture of good will’.
“Kane Funeral Services Limited have high standards of care,” the spokesman added.
“Any necessary improvements will be made.”
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