Amazon delivery driver leaves single mother’s door wide open after delivering a parcel while she picked up her six-year-old son from school
- Elyse Young, returned from her six-year-old son’s school to find the door open
- The 26-year-old believes anyone could have entered the home to steal the parcel
- Miss Young, from Calne, Wiltshire, said it ‘compromised the safety of her home’
- She branded the driver’s behaviour ‘disgusting’ and complained to Amazon
An Amazon delivery driver has been removed from a route after he left a single mother scared for her safety when he reportedly let himself into her house to deliver her parcel – then left her front door wide open.
Elyse Young was picking up her six-year-old son up from school when she returned home 20 minutes later to find her front door open.
The 26-year-old, from Calne, Wiltshire, who lives with her father, believes anyone could have entered her home to steal the parcel abandoned in her hallway or other valuables.
Elyse Young (pictured) was picking up her six-year-old son up from school on when she returned home 20 minutes later to find her front door open
The 26-year old found the package, intended for her father, dumped in the hallway (pictured). She branded the delivery driver’s behaviour ‘disgusting’
The self-employed cleaner branded the driver’s behaviour ‘disgusting’ and complained to Amazon that it ‘compromised the safety of her home’ – who have now taken him off the route.
Miss Young said: ‘Someone has trespassed on the property. It’s shocking.
‘I can’t think why anyone would think it’s acceptable just to walk in like that.
‘I could have been doing anything in the house – wandering around naked or something.
‘Luckily my son is old enough to know better and not go wandering out of the door, but there could have been a younger child in the house.
‘Anyone could have wandered in. I think this was a bit too far for me.’
Miss Young claims she saw the driver pull up on her street before she set off on the school run, but didn’t know he had a parcel for her father too.
After she drove off, she believes the delivery driver had knocked on the door and when nobody answered, decided to leave it in the hallway and shout into the property for someone to pick it up.
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As her father had been in his office, he was unaware of the delivery until Miss Young returned.
Miss Young said: ‘I left my house just before the school run around 2.50pm and I saw a van pull up.
‘He came out with a big parcel. He looked a bit confused but actually went to the house next to my neighbour so I didn’t think anything of it.
‘It was for my dad anyway so I didn’t know a parcel was due.
‘I went on the school run, came back and as I was walking up the drive I noticed that the door was wide open and the parcel, a big one, was dumped in the hallway.
‘I walked through the door and my dad was in the conservatory at the time in his office.
‘I shouted to him ‘why’s the front door wide open?’ and he said he didn’t know.
‘He had no idea anyone was even at the door, that someone had even put the parcel in there.
‘Nine times out of 10 someone is in the house and the door is unlocked anyway, but dad said he had no idea what I was talking about with the door being open.
‘The door was open and the package was right there in front of it – you can see it from the street. There are a lot of people walking past at that time of the year.
‘I might have been caught up on the school run, or gone to a friend’s house and that door could have been open for hours.’
After speaking with Amazon, Miss Young (pictured) claims she was told the driver had been taken off the route since her complaint, which Amazon confirmed
Since the incident, the 26-year-old has contacted Amazon to complain and believes drivers should be held accountable for their actions.
She admitted she empathised with delivery staff who are often paid per delivery, but felt customers deserve to have their products delivered safely.
The mother-of-one said: ‘I’m not normally one to complain about things, but this shows a lack of common sense.
‘I know quite a lot of people that have had problems with deliveries.
‘Quite a lot of the time they put down that it’s handed to the person when it’s not.
‘I know businesses are crunching down on people and they have time limits so it does put pressure on them.
‘I’ve had a job before where I’ve had to look for addresses and if they’re going to an unknown area it’ll take longer, but a big company like Amazon need to hire people that are doing the job properly.
‘If there’s no-one there they need to be taking the parcel away again, or leaving it with a neighbour, not just entering someone’s property.
‘To me, it’s laziness. It doesn’t take that long to fill out a piece of paper to tell you where your parcel is.
‘You’ve paid a lot of money for that parcel and you expect it to be delivered properly.’
After speaking with Amazon, Miss Young claims she was told the driver had been taken off the route since her complaint, which Amazon confirmed.
A spokesperson for Amazon said: ‘We are taking this matter seriously and have reached out to the customer to apologise for the experience and offer our support.
‘We are addressing the issue with the delivery service partner.’
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