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London Luton has been rated the UK’s worst airport for the fifth year running

London Luton has been named the worst airport in the UK after scoring the lowest ever customer satisfaction rating in a survey carried out by Which? Travel.

The Bedfordshire airport earned a score of just 29 per cent, based on overall satisfaction levels and how likely passengers are to recommend the airport to a friend.

Which? subscribers, who had travelled through an airport between May 2016 and May 2017, described London Luton as “chaos”, “crowded” and a “rip off”. The ongoing building work from the £110m expansion project, which began last year, is likely to have contributed to this year’s low score. It receive a one-star rating for its queues at security, range of shops and food outlets, seating, toilets and staff.

A spokesperson for the airport, which was been ranked the worst airport by the consumer group for a fifth year running, said it was “disappointed” with the results.

Which? polled just 435 of its subscribers who had travelled through LLA between May 2016 and May 2017 – the most intensive phase of the airport’s redevelopment,” a representative told Harper’s Bazaar.

1. Doncaster Sheffield (87%)

2. London Southend (84%)

3. Norwich (75%)

3. Southampton (75%)

5. Exeter (71%)

1. London Luton (29%)

2. London Stansted (38%)

3. Manchester Terminal 3 (43%)

4. Aberdeen (44%)

5. Manchester Terminal 1 (50%)

Source: http://www.harpersbazaar.co.uk/travel/news/a43552/london-luton-rated-worst-uk-airport/